tkop Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information tkop collects, why we collect it, how we use and protect it, and what rights you have over your data. We are committed to handling your information with transparency, care, and respect.
Our Privacy Commitments
Six core principles that guide how tkop handles every piece of personal information you share with us.
Data Minimization
tkop collects only the personal information that is strictly necessary for account operation, identity verification, and regulatory compliance. We do not collect data beyond what serves a clear and specific purpose.
Secure Storage
All personal data is stored on encrypted servers protected by industry-standard SSL technology. Access to personal data is restricted to authorized tkop personnel who need it to perform their duties.
No Unsolicited Sharing
tkop does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data sharing is limited to service delivery partners and regulatory obligations only.
Your Rights
You have the right to access, correct, and request deletion of your personal data. You may also object to certain types of data processing. Contact our support team at any time to exercise your data rights.
Full Transparency
We are upfront about why we collect each type of data, who may access it, and how long it is retained. This policy is written in plain English so you always know exactly where you stand.
Policy Updates
When this Privacy Policy changes in a material way, tkop will notify you by email and display a prominent notice on the platform. Continued use of tkop after notification constitutes acceptance of the updated policy.
1 Introduction
This Privacy Policy describes how tkop ("Company", "we", "us", "our") collects, uses, stores, shares, and protects personal information when you ("User", "you", "your") access or use the tkop platform (the "Platform") located at https://tkop.io and any associated mobile applications or services.
By creating an account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree to the terms of this Privacy Policy, you must not use the Platform.
Scope: This Privacy Policy applies to all users of the tkop platform regardless of location, device, or method of access. It supplements but does not replace any specific data protection notices you may receive from tkop in connection with particular services or promotions.
2 Data We Collect
2.1 Information You Provide Directly
When you register for a tkop account, place bets, make deposits or withdrawals, or contact customer support, you provide us with personal information including but not limited to:
- Identity Information: Full legal name, date of birth, gender, nationality
- Contact Information: Email address, phone number, residential address
- Account Credentials: Username, password (stored in encrypted form)
- Payment Information: Mobile wallet details (bKash, Nagad, Rocket, Upay), bank account information, transaction history
- Verification Documents: Government-issued photo ID, proof of address, proof of payment method ownership
- Communications: Content of customer support messages, emails, and chat conversations
2.2 Information Collected Automatically
When you access or use the Platform, we automatically collect certain technical and usage information:
- Device Information: IP address, device type, operating system, browser type and version, mobile network information
- Usage Data: Pages visited, features used, time spent on pages, betting history, game play records, session duration
- Location Data: Approximate geographic location derived from IP address
- Cookies and Tracking Technologies: See Section 6 for detailed information
2.3 Information from Third Parties
In certain circumstances, we may receive information about you from third-party sources including:
- Payment processors (bKash, Nagad, Rocket, Upay, banks) to verify payment method ownership and process transactions
- Identity verification services to confirm your identity and age
- Fraud prevention and anti-money laundering databases to protect platform integrity
- Analytics providers that help us understand how users interact with the Platform
Age Verification: As required by law, tkop collects and verifies date of birth information to ensure all users are at least 21 years of age. Users who cannot provide satisfactory proof of age will have their accounts suspended.
3 How We Use Your Data
tkop uses your personal information for the following purposes:
3.1 Account Management
- Create and maintain your tkop account
- Authenticate your identity when you log in
- Process account updates and changes
- Respond to your inquiries and support requests
3.2 Service Delivery
- Enable you to place bets and play casino games
- Process deposits, withdrawals, and other financial transactions
- Calculate winnings and settle bets
- Deliver promotional offers, bonuses, and rewards
- Send service-related notifications and updates
3.3 Legal and Regulatory Compliance
- Verify your age and identity as required by gambling regulations
- Comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements
- Prevent, detect, and investigate fraud, money laundering, and other illegal activities
- Respond to legal obligations, court orders, and regulatory inquiries
- Enforce our Terms & Conditions and protect our legal rights
3.4 Platform Improvement
- Analyze usage patterns to improve platform performance and user experience
- Conduct market research and develop new features
- Test new technologies and functionality
- Optimize marketing campaigns and promotional offers
3.5 Marketing and Communications
- Send promotional emails about new games, bonuses, and special offers (with your consent)
- Deliver personalized content and recommendations based on your preferences and betting history
- Conduct surveys and request feedback on our services
Marketing Opt-Out: You may opt out of promotional communications at any time by clicking the unsubscribe link in any marketing email or by adjusting your communication preferences in your account settings. Note that you will continue to receive essential service-related messages even if you opt out of marketing.
4 Legal Basis for Processing
tkop processes your personal data based on one or more of the following legal grounds:
4.1 Contractual Necessity
Processing is necessary to fulfill our contract with you under the Terms & Conditions, including creating your account, processing bets, and handling payments.
4.2 Legal Obligation
Processing is required to comply with legal and regulatory obligations including age verification, anti-money laundering checks, fraud prevention, and responding to law enforcement requests.
4.3 Legitimate Interests
Processing is necessary for tkop's legitimate business interests including platform security, fraud prevention, service improvement, and business analytics, provided such interests are not overridden by your fundamental rights and freedoms.
4.4 Consent
For certain types of processing such as marketing communications and optional cookies, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
5 Data Sharing & Disclosure
tkop does not sell or rent your personal information to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
5.1 Service Providers
We share data with trusted third-party service providers who perform services on our behalf, including:
- Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi to deliver casino games and slot machines
- Identity Verification Services: To confirm age and identity
- Cloud Hosting Providers: To store data securely
- Customer Support Tools: To manage support tickets and communications
- Analytics Providers: To understand platform usage and performance
All service providers are contractually obligated to protect your data and use it only for the specific purposes for which it was shared.
5.2 Legal Requirements
We may disclose your personal information when required or permitted by law, including:
- In response to court orders, subpoenas, or other legal processes
- To comply with regulatory obligations and reporting requirements
- To law enforcement agencies investigating suspected illegal activity
- To protect the rights, property, or safety of tkop, our users, or the public
- In connection with suspected fraud, money laundering, or other criminal conduct
5.3 Business Transfers
In the event tkop is acquired by or merged with another company, or if we sell or transfer a portion of our business, your personal information may be disclosed to potential buyers or transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on the Platform of any such change in ownership or control of your personal information.
5.4 Aggregated and Anonymized Data
tkop may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This includes statistical data about platform usage, betting trends, and demographic patterns. Such data is not considered personal information under this Privacy Policy.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the website remember information about your visit, such as your language preference and login status, making your next visit easier and the site more useful.
6.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic site functionality including login, session management, and security. These cookies cannot be disabled. | Session / Up to 1 year |
| Performance Cookies | Collect anonymous information about how visitors use the Platform to help us improve site performance and user experience. | Up to 2 years |
| Functional Cookies | Remember your preferences such as language, region, and customized settings to provide enhanced features. | Up to 1 year |
| Marketing Cookies | Track your activity across websites to deliver personalized advertising and measure campaign effectiveness. Requires consent. | Up to 2 years |
6.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of the Platform including logging in and placing bets.
6.4 Third-Party Cookies
Some cookies on the Platform are set by third-party service providers including game providers and analytics platforms. We do not control these third-party cookies. Refer to the respective third party's privacy policy for more information about their cookie practices.
7 Data Retention
tkop retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal, regulatory, accounting, and reporting obligations.
7.1 Active Account Data
While your account is active, we retain all personal information necessary to provide services and maintain account history.
7.2 Closed Account Data
After you close your account, we retain certain personal information for a minimum period as required by:
- Anti-Money Laundering Regulations: Transaction records and identity documents are retained for at least 5 years after account closure
- Financial Reporting: Financial and tax-related records are retained for up to 7 years
- Legal Claims: Data may be retained longer if necessary to establish, exercise, or defend legal claims
- Dispute Resolution: Records related to unresolved disputes are retained until the dispute is conclusively resolved
7.3 Deletion
After the applicable retention period expires and no other legal basis exists for retaining your data, tkop will securely delete or anonymize your personal information in accordance with industry-standard data destruction practices.
8 Data Security
tkop employs technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
8.1 Technical Security Measures
- SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
- Secure Storage: Personal data is stored on encrypted servers in secure data centers with restricted physical and network access
- Password Protection: Account passwords are hashed using strong cryptographic algorithms and are never stored in plain text
- Firewall Protection: Network firewalls and intrusion detection systems protect against unauthorized access
- Regular Security Audits: We conduct periodic security assessments and vulnerability testing
8.2 Administrative Safeguards
- Access to personal data is restricted to authorized employees and contractors who need it to perform their duties
- All personnel with access to personal data are bound by confidentiality obligations
- We maintain incident response procedures to address potential data breaches
- Service providers are contractually required to implement appropriate security measures
8.3 Your Responsibility
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Never share your password with anyone. If you suspect unauthorized access to your account, change your password immediately and contact customer support at [email protected].
Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, tkop will notify affected users and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.
9 Your Privacy Rights
Subject to applicable law, you have the following rights regarding your personal data:
9.1 Right of Access
You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal data in a structured, commonly used format.
9.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data. You can update most information directly through your account settings.
9.3 Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. This right is not absolute and may be limited by legal retention obligations.
9.4 Right to Restriction
You have the right to request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.
9.5 Right to Data Portability
You have the right to receive your personal data in a portable format and to transmit it to another service provider where technically feasible.
9.6 Right to Object
You have the right to object to processing of your personal data based on legitimate interests. You may also object to direct marketing at any time.
9.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
9.8 Exercising Your Rights
To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. We may request additional information to verify your identity before processing your request.
10 International Data Transfers
tkop operates internationally and may transfer your personal data to countries outside Bangladesh for processing and storage. Some of these countries may have different data protection laws than Bangladesh.
When we transfer personal data internationally, we implement appropriate safeguards including:
- Transferring data only to countries recognized as providing adequate data protection
- Using standard contractual clauses approved by relevant data protection authorities
- Ensuring service providers implement appropriate technical and organizational security measures
By using the Platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.
11 Children's Privacy
The tkop platform is intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to tkop should contact us immediately at [email protected].
Age Verification: All users must verify their age by providing valid government-issued identification before making deposits or placing bets. Accounts that fail age verification will be suspended immediately.
12 Changes to This Privacy Policy
tkop reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when the policy was last revised.
12.1 Notification of Material Changes
If we make material changes to how we collect, use, or share your personal information, we will notify you by:
- Sending an email to the address associated with your account
- Displaying a prominent notice on the Platform homepage
- Requiring you to acknowledge the updated policy upon your next login
12.2 Your Acceptance
Continued use of the Platform after notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using the Platform and may request account closure.
13 Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:
Email: [email protected]
Subject Line: Privacy Inquiry
We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days. For complex requests, we may extend this period by an additional 30 days and will inform you of the extension and reasons for the delay.
Complaints: If you are not satisfied with our response to your privacy inquiry, you may have the right to lodge a complaint with your local data protection authority or supervisory body.
Questions About Your Privacy?
Our customer support team is ready to answer any questions about how tkop handles your personal data. You can also review our other legal documents or explore our FAQ for quick answers to common privacy questions.